In SonetCRM, all customer communication and interaction with your company is logged in the CRM, from the first-time contact as a lead through first sale, upgrades and add-ons, to every follow-up service or support interaction. This complete overview provides you with the opportunity to deliver the best service and the ability to detect where you can improve.
Provide Support Easily
Use the Cases module to manage and track all customer interactions for efficient and organized communication and to provide faster and easier support to keep your customers happy
Use templates for responses to Cases with the Knowledge Base Module to quickly and thoroughly respond to customers. Provide a Customer Self-Service Portal to manage customer issues and notify customers when issues have been resolved.
Improve Products, Customer Experiences and Brand Loyalty
Use customer feedback to help efficiently improve your products and processes.